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Accessibility statement template — to be completed by you with your actual remediation actions
Every person who needs legal help deserves to reach you without hitting a wall first. AccessPro gives clients with disabilities the controls to read your practice area pages, navigate attorney bios, and find your contact information on their own terms.
Built to support WCAG 2.2 AA, AODA, ADA & EAA requirements. AccessPro adds user-facing accessibility features — it does not replace the source-code remediation required for full WCAG conformance.
A prospective client who cannot read your website cannot become your client. Contrast modes help low-vision visitors read case descriptions and practice area content. Text-to-speech lets clients with reading disabilities navigate your firm without assistance. AI image descriptions make headshots and office photos accessible to screen reader users. Fewer barriers at the first point of contact means more people can actually reach you.
Accessibility signals professional values. For a law firm, a website that excludes clients with disabilities is a contradiction — your practice is built on equal access to justice, and your online presence should reflect that. It also matters to the clients you are trying to attract.Stand out as a brand that values all customers and demonstrates it through the experience your store actually delivers.
An accessible website reaches potential clients who would otherwise go elsewhere — clients with visual impairments, cognitive disabilities, or reading difficulties who need legal services and are choosing between firms that make it easy and firms that make it hard.
For law firms, those numbers mean something specific. People with disabilities need legal services at the same rate as anyone else — often more, given that disability intersects with employment disputes, personal injury claims, human rights complaints, and estate planning. A firm whose website cannot be navigated by a screen reader is invisible to a significant share of the clients it could be representing. The barriers that block access are rarely obvious from a sighted desktop view: a contact form that keyboard users cannot complete, a PDF resource that assistive technology cannot read, a navigation menu that breaks with non-standard input. AccessPro addresses the user-facing layer immediately. The structural code issues need developer attention alongside the toolbar to be fully resolved.
AODA applies to all Ontario law firms as private sector organizations. Firms with 50 or more employees must ensure their public-facing websites conform to WCAG 2.0 Level AA. All firms, regardless of size, must meet the Customer Service Standard — which requires accessible service delivery through all channels, including digital ones. Private sector compliance reporting for firms with 20 or more employees is due December 31, 2026.
The Ontario Human Rights Commission administers the Ontario Human Rights Code, which requires service providers — including law firms — to provide services without discrimination on the basis of disability. A website that prevents a client with a disability from accessing your services or contacting your firm may constitute a failure to accommodate under the Code. This obligation exists independently of AODA and applies to firms of all sizes.
AccessPro adds user-facing controls to your public-facing law firm website — practice area pages, attorney profiles, blog posts, contact forms, and resource pages. It does not extend into practice management software, client portals such as Clio or MyCase, or document management systems. Those platforms carry their own accessibility requirements. AccessPro also does not fix the structural code issues that underlie full WCAG conformance, including improperly tagged PDF documents, which require developer or document remediation separately.
Does AODA apply to my law firm even if we are a small practice?
Yes, in part. AODA's Customer Service Standard applies to all Ontario firms regardless of size. The website-specific WCAG requirement applies to firms with 50 or more employees. Smaller firms are not legally required to meet WCAG for their website under AODA, but the Ontario Human Rights Code's duty to accommodate clients with disabilities applies to all firms. That duty extends to digital channels.
Our firm advises clients on disability rights. Are we held to a higher standard?
Not legally, no — the same rules apply regardless of your practice areas. But the reputational and credibility stakes are different. A firm that practices human rights or employment law and has an inaccessible website faces a visible contradiction that opponents, clients, and peers will notice. Accessibility is part of the practice, not separate from it.
What are the most common accessibility barriers on law firm websites?
Low-contrast text on practice area pages and bios, contact and intake forms that screen readers and keyboard users cannot complete, PDF resources without proper tags, and navigation menus that break without a mouse. These are the barriers that cost firms potential clients before the first call is made.
Does AccessPro help with client intake forms?
AccessPro adds user-facing controls — contrast, font size, text-to-speech — to pages that include intake forms. It does not fix structural form accessibility issues such as unlabeled fields or missing form structure in your HTML. If your intake form is broken for a screen reader user, the user-facing toolbar helps but the form itself needs developer remediation. If your practice runs on WordPress, our WordPress plugin installs in about two minutes and covers the toolbar layer immediately.
Does it protect my firm from accessibility complaints?
Not on its own. AccessPro demonstrates your firm's commitment to inclusive service and addresses many common usability barriers. What reduces risk across both AODA and the Human Rights Code is the full picture: user-facing controls, code-level remediation, an accessibility statement that accurately reflects your efforts, and documented ongoing improvement. For legal advice specific to your firm's obligations, speak with a qualified professional.
Get started with Access PRO today.
