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Accessibility statement template — to be completed by you with your actual remediation actions
Easy product discovery, store information, and checkout with AccessPro — whether a customer is browsing online, researching before visiting in-store, or doing both.
Built to support WCAG 2.2 AA, AODA, ADA & EAA requirements. AccessPro adds user-facing accessibility features — it does not replace the source-code remediation required for full WCAG conformance.
Contrast adjustments help low-vision customers read product specs and pricing. AI image descriptions make your product photography, seasonal campaigns, and lookbooks accessible to screen reader users. Font controls and text-to-speech reduce friction for shoppers with reading or cognitive disabilities. Less friction at every stage means more completed journeys.
Accessibility tells customers your brand was built with everyone in mind. That builds loyalty — not just with shoppers with disabilities, but with their families, caregivers, and communities who notice when a brand gets it right.
People with disabilities represent an estimated $55 billion in annual purchasing power in Canada, with approximately $25 billion spent on goods and services. Consumers with disabilities also make more frequent shopping trips and spend more per trip than average. An accessible retail website is not a cost of compliance — it is access to a large, loyal, and underserved customer base.
For retail brands, an inaccessible website does not just lose an online sale — it loses the in-store visit that would have followed. A customer who cannot read your product descriptions, find your store hours, or navigate your location pages on a screen reader does not call ahead and try again. They find a competitor whose site works for them. The barriers that cost retailers customers are rarely dramatic. They are low-contrast text on sale banners, product images with no descriptions, filter menus that break with a keyboard, and store locator tools that assistive technology cannot parse. These are solvable problems. AccessPro addresses the user-facing layer the same day it goes live. The structural issues in your code need source-code remediation alongside the toolbar — and our partner team can support that when you are ready.
AODA's Customer Service Standard applies to all Ontario retailers, regardless of employee count. It requires that goods and services be provided in an accessible way, which includes the digital channels customers use to research, browse, and contact your business. For retailers with 50 or more employees, the Information and Communications Standard also requires public-facing websites to conform to WCAG 2.0 Level AA. Private sector businesses with 20 or more employees must file an accessibility compliance report by December 31, 2026.
Retail and e-commerce sites account for the majority of digital accessibility lawsuits filed in the United States. Canadian retailers who sell to US customers are not automatically insulated from those claims. Beyond litigation, brand risk is real — a public accessibility complaint draws attention that is difficult to contain. The combination of a user-facing toolbar and documented remediation efforts provides a stronger position than either alone, and a more defensible one than an unchecked site.
AccessPro adds user-facing controls across your public-facing retail website. It does not extend into point-of-sale systems, in-store kiosks, loyalty program back-ends, or inventory management tools. Those systems carry their own accessibility considerations. It also does not resolve the structural code issues that underlie full WCAG conformance — contrast ratios in your CSS, keyboard navigation in your menus, or heading structure in your product pages all require developer attention.
Does AODA apply to my retail business even if I have fewer than 50 employees?
Yes, in part. AODA's Customer Service Standard applies to all Ontario retailers regardless of size. The website-specific WCAG requirement under the Information and Communications Standard applies to public sector organizations and private businesses with 50 or more employees. Smaller retailers are not legally required to meet WCAG for their website, but they are expected to provide accessible service through their digital channels when requested.
My store has a large product catalogue with seasonal photography. Can AccessPro handle that?
Yes. AccessPro's AI generates descriptions for product images, lifestyle photography, and campaign visuals automatically — including images added after installation. Screen reader users get descriptions of what your products look like rather than encountering silence. For permanent accessibility, alt text should also be added directly in your CMS, but the AI layer means shoppers are not blocked in the meantime.
How long does installation take?
About two minutes, with no developer required. AccessPro installs on WordPress, Shopify, Wix, and Squarespace. If anything comes up during setup, our support team is available 24/7 by chat and email.
Does it work for multi-location retailers with multiple websites?
AccessPro covers the specific website or storefront where it is installed. For retailers managing multiple sites, our agency partner program and volume pricing options are worth looking at. See our pricing page or get in touch, and we can work out what fits your setup.
Does it protect my brand from accessibility lawsuits?
Not on its own. AccessPro demonstrates a commitment to inclusion and addresses many common usability barriers. What reduces legal risk is the full picture: user-facing controls, source-code remediation, a properly completed accessibility statement, and documented ongoing effort. For legal advice specific to your business, speak with a qualified professional.
Get started with Access PRO today.
